Land Acquisition Appeal
Complaints Procedure
Shree Jagannatha Society UK · Registered Charity No. 1191544 · Version 1.0 · 27 October 2026
We aim to fundraise openly, honestly and respectfully. If we have fallen short, in how we asked for support, handled your donation or used your information, please tell us.
How to complain
Email Contact@shreejagannatha.uk with the subject “Complaint: Land Acquisition Appeal”. Tell us what happened, when, and what you would like us to do. You can also ask a trustee to pass a complaint on for you, or ask someone to complain on your behalf.
What happens next
- We will acknowledge your complaint within 5 working days.
- A trustee not involved in the matter will look into it.
- We will give you a full response within 20 working days. If we need longer, we will tell you why and when to expect it.
If you are not satisfied
You can ask for your complaint to be reviewed by the Chair of Trustees, who will respond within a further 20 working days. This is our final response.
After that, you can contact:
- The Fundraising Regulator: for complaints about how we fundraise: fundraisingregulator.org.uk/complaints.
- The Information Commissioner’s Office: for complaints about how we use your personal information: ico.org.uk/make-a-complaint.
- The Charity Commission: for serious concerns about how the charity is run: gov.uk/complain-about-charity.
Learning from complaints
The trustees review complaints regularly so we can improve how we fundraise and look after supporters.